but not pressured to add anything extra. Verified Reviewer, original review: Feb. Brake Masters created a problem and refuses to repair per warranty. They were really busy and so was I so it was hard to coordinate sometimes. Are you this business?
I had to have more work done later. Were friendly over the phone and once I arrived were extremely friendly in person. They educated me about my particular braking needs and didn't try to sell me anything that I didn't need. Their employees had a wonderful attitude and very attentive to help or ask me if I need anything. They make sure you are good till your next service for the brakes. In 2005, I was told I needed extensive repairs, when a friend told me about Hitch. I hope I don't have to, but if my car needs anything else done, I'll take it back here. Great locations about everywhere you.
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They did not overcharge me for the work they completed, I felt the price I paid was reasonable for the work that was done. Managers change on a frequent basis. Highly recommended by our family! I am definitely not a person who knows a lot about cars and I have heard many horror stories about people getting ripped off but they assured me they were doing what needed to be done. 5 people found this review helpful Stacy of Marlinton, WV Verified Reviewer Original review: Dec. Scott and the staff there are friendly, knowledgeable and most importantly honest. They made sure if had any problems or concerns to bring to them right away. But overall, I would buy from them again. I was pretty pissed about that, especially since it was just for a brake check!
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